Refund policy

Refund & Return Policy

At GlowEssence, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

30-Day Return Policy

We accept returns within 30 days of delivery. To be eligible for a return, your item must:

  • Be unused and in its original condition
  • Be in the original packaging
  • Include all accessories and components
  • Have proof of purchase or order number

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Opened or used cosmetic tools and beauty accessories
  • Personal care items that have been unsealed
  • Gift cards
  • Final sale or clearance items

If your item arrives damaged or defective, please contact us and we will make it right.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery with:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

We will offer a replacement, store credit, or full refund depending on the situation.

How to Start a Return

To request a return, please contact our support team at:

Email: support@glowessence.com

Include your order number and reason for the return. If your return is approved, we will provide return instructions.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or we made an error.
  • We recommend using a trackable shipping service, as we are not responsible for lost returns.

Refund Processing

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

  • Refunds are issued to your original payment method
  • Processing typically takes 5–10 business days
  • Your bank or payment provider may require additional time to post the refund

Exchanges

We only replace items if they are defective or damaged. To request an exchange, contact us at support@glowessence.com.

Order Cancellations

Orders may be canceled within 12 hours of purchase if they have not yet been processed or shipped.

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again
  2. Contact your credit card company
  3. Contact your bank

If you still need assistance, email us at support@glowessence.com.

Contact Us

If you have any questions about our Refund & Return Policy, contact us at:

GlowEssence Support
Email: support@glowessence.com