Shipping policy
At GlowEssence, we are committed to delivering your order as quickly and safely as possible.
Effective Date: May 12, 2026
Order Processing Time
- Orders are typically processed within 1–2 business days after payment is confirmed.
- Orders are processed Monday through Friday, excluding holidays.
- During high-demand periods, processing times may be slightly longer.
Estimated Delivery Times
Delivery times vary depending on your location:
- United States: 5–12 business days
- Canada: 7–15 business days
- United Kingdom: 7–15 business days
- Australia & New Zealand: 7–18 business days
- Europe: 7–18 business days
- Rest of the World: 10–25 business days
Please note that delivery times are estimates and are not guaranteed.
Shipping Costs
Shipping charges are calculated at checkout unless otherwise stated.
We may offer free shipping promotions from time to time.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking number and tracking link.
Please allow up to 48 hours for tracking information to update.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, and import fees imposed by your local authorities.
These charges are the responsibility of the customer.
Incorrect Shipping Information
Please ensure your shipping address is accurate before placing your order.
GlowEssence is not responsible for delays or lost packages caused by incorrect or incomplete addresses provided by the customer.
Lost or Stolen Packages
If your package is marked as delivered but you have not received it:
- Check around your delivery location.
- Ask household members or neighbors.
- Contact the shipping carrier.
If you still need assistance, contact us and we will do our best to help.
Delayed Deliveries
Delivery may be delayed due to:
- Carrier issues
- Weather conditions
- Customs processing
- High seasonal demand
- Other unforeseen circumstances
We appreciate your patience in these situations.
Split Shipments
If your order contains multiple items, they may arrive in separate packages depending on warehouse availability.
Undeliverable Packages
Packages returned to us due to an incorrect address or repeated delivery failure may be reshipped at the customer's expense.
Contact Us
If you have any questions about shipping or delivery, please contact us:
GlowEssence Support
Email: support@glowessence.com